Maa Booking - Cancellation and Refund Policy
1. Cancellation Policy
1.1 Customer Cancellations:
- Free Cancellation: Customers can cancel their farmhouse booking free of charge if the cancellation is made at least 15 days prior to the check-in date.
- Late Cancellations: If a cancellation is made less than 15days before the check-in date, a refund will only be issued if the canceled booking is successfully booked by another guest and If the booking is nil, the customer will not be eligible for a refund.
1.2 Host Cancellations:
- In the event a host needs to cancel a booking due to unforeseen circumstances, the customer will receive the full refund. The host will also assist the customer in finding an alternative accommodation option, if possible.
2. Refund Policy
2.1 Refund Eligibility for Late Cancellations:
- If a customer cancels within 15 days of the check-in date, a refund will only be processed if another guest successfully books the cancelled dates. In the said case, the customer will receive a full refund minus any [processing fee/service fee of Rs.X].
- If the canceled booking is not rebooked, no refund will be issued.
2.2 Standard Refund Process:
- For cancellations made 15 days or more before the check-in date, the customer will receive a full refund.
- Refunds will be processed within 7-10 business days and will be credited to the account from which the payment is made.
3. Special Circumstances
3.1 Force Majeure Events:
- In the case of extraordinary events such as natural disasters, pandemics, or government-imposed travel restrictions, either the customer or the host can cancel the booking, and a full refund will be issued regardless of rebooking status. Neither party will be held liable for any additional losses due to such events.
4. Cancellation and Refund Requests
4.1 How to Cancel:
- Customers can request a cancellation by contacting customer support at [Insert Contact Information] or through the app. They must include the booking ID and the reason for the cancellation.
4.2 Rebooking and Refund Status:
- If a refund depends on rebooking, customers will be notified within [Specify Time Frame, e.g., 48 hours after rebooking] whether their canceled dates were rebooked and if they qualify for a refund.
Easy Minds Services Pvt. Ltd.
Mobile: 7674040033
Email: Contact@maabooking.com